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"A lot of people, particularly elderly and people who aren't as sophisticated on the Internet, simply don't want to have their personal information on the computer," he said. Rankin also said some people will feel uncomfortable about using their social insurance number to submit their tax return using Netfile. He said the move will leave people who are not familiar or comfortable with using the Internet little time to get ready to file their return online.
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NDP national revenue critic Murray Rankin said the decision to cut Telefile will take people who have used the program for years by surprise. The email did not address whether cutting costs was a factor in eliminating the Telefile phone filing service. "Further, it costs about four times more to process a paper return than an electronic return." "In 2011, printed packages for approximately 1.3 million individuals went unused," Carisse wrote. Noel Carisse, an agency spokesman, wrote in an email that the push for more online filing would save the federal government money, but Carisse did not indicate how much. "Our goal is to improve service, increase electronic filing and reduce compliance burden to Canadians."Īgency officials declined an interview request Thursday on the policy changes. "We are modernizing our electronic processes to make them easier and more accessible for Canadians to use while maintaining the highest level of security," reads the agency's website. It wants them to use their social insurance numbers and birth dates instead when filing their tax returns. The change is expected to affect about 300,000 people across the country and require fewer tax information packages to be mailed out.Ĭanada Revenue has also stopped mailing people who use the online service Netfile an individual access code.
#NETFILE CANADA REVENUE AGENCY FREE#
The agency has discontinued its free Telefile service that allowed people with basic returns to file by entering their tax information using the telephone. The Canada Revenue Agency wants more people to file their personal income tax returns online.